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在停车场遇到突发事件应该如何解决

来源:http://www.tjzhongtebao.com  发布时间:2018-08-18
一、盗窃等破坏事件
Theft and other disruptions
1.应以最快方式报告监控中心或代班主管,简要说明现场情况(地点、人员数量、人员财产损失情况等)。
1. The monitoring center or shift supervisor should be reported in the quickest way, with a brief description of the scene (location, number of personnel, loss of property, etc.).
2.保持冷静,如能处理的可将有关人员带往保安部调查处理。如不能即时处理,则应监视现场,等候其他岗位支援及上级指令。
2. keep calm. If you can handle it, you can bring the relevant personnel to the security department for investigation and handling. If there is no immediate processing, the scene should be monitored, waiting for support from other positions and instructions from superiors.
3.保护现场不受破坏,等待有关单位调查取证。
3. protect the scene from damage and wait for relevant units to investigate and collect evidence.
二、醉酒者
Two. Drunkard
1.在报告监控中心或上级的同时,尽力稳定控制醉酒者的情绪。
1. while reporting monitoring centers or superiors, we should try our best to stabilize the mood of drunkenness.
2.劝告醉酒者离开车场范围。如醉酒者无理取闹,可使用强制手段请其离开大厦。
2. advise drunkenness to leave the parking lot. If a drunkard makes trouble, he can use coercive means to leave the building.
3.在处理醉酒者人员时一定要保持冷静、克制态度。
3., we must remain calm and restrained when dealing with drunks.
三、车辆碰撞
Three. Vehicle collision
1.将肇事司机留在现场。
1. leave the driver behind.
2.立即通知当值主任或领班到现场处理。
天津安保公司挂靠
2. notify the duty officer or the foreman immediately.
3.请肇事人员出示有关证件,等候上级前来处理。
3. ask the accident officer to produce the relevant documents and wait for the superior to come to deal with it.
四、失卡、卡损毁
Four, loss of card, card damage
1.耐心向失卡或卡损毁的客人解释公司的规定。
1. patiently explain the company's requirements to customers who lost their cards or cards.
2.按车场入口岗登记的时间做遗失卡处理并收取停车费。
2. according to the registration time of the entrance yard, the loss card is processed and the parking fee is charged.
3.如客人蛮不讲理,可通知当值主任、领班协助处理。
3. if the guest is unreasonable, he can notify the duty officer and the foreman to assist in handling.
五、车道堵塞
Five. Lane blockage
1.在不违反公司原则的情况下,以最快捷的方式疏通出入车道。
1. clear the driveway in the fastest way without violating the company's principles.
2.如遇到“问题车辆”,将车辆安排到不堵塞车道的地方再行处理。
2. if a "problem vehicle" is encountered, arrange the vehicle to the place where the road is not blocked.
六、电梯故障
Six, elevator failure
1.通知监控中心当值人员。
1. notify the duty officer of the monitoring center.
2.在电梯口摆放通知或指引。
2. place a notice or guide at the elevator.
3.通知入车口当值人员。
3. notify the duty officer at the entrance.
4.入车口岗接通知后应向入场客人作适当指引。
4. notify the entry guests after the entry notice.
5.收款员在收取停车费后应向客人作出适当的解释和指引。
5. after receiving the parking fee, the cashier should give proper explanation and guidance to the guest.
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